The builders were back on site yesterday and quickly got down to work. Old rubble which we don’t want to send to landfill is being crushed for use as hardcore and a digger is on site preparing for the new electricity supply which is due on Monday.
It is not really a new supply but we needed it moved a couple of hundred millimetres further away from the gable end to allow for the external insulation. Power Networks decided that they wanted the supply put underground from the edge of the property. This involves a new pole on the edge of the land to replace the one close to the house, which it turns out was rotten anyway.
Because it was rotten we are not having to pay for the new one, thank goodness. But we were given a substantial bill and full instructions about digging a trench and burying a pipe as a conduit for the new cable. This pipe has to have a rope in place so the people from Power Networks can pull the new cable through.
It all sounded very simple until we discovered the builders’ merchants sold suitable rope in 30 metre packs. But we are set well back from the road and needed nearly 40 metres. None of the nearest possible suppliers could help.
With Google’s help I located what I needed at Tool Station in Ipswich. Faced with warnings that if everything was not ready there would be extra charges to pay, it was a relief to deliver the rope to the builders.
Power Networks have been a joy among utility companies to deal with. The shrouded the existing over-head wires for safety without charge. They are turn up when they say they will, are pleasant and helpful on the phone. On the other hand BT whose wires on on the same pole just seemed to make life difficult. They transferred me to a call station in India where I doubt the person I spoke to had an appropriate IELTS (International English Language Testing System) score. Both of us were frustrated and she demanded: “Are you saying I am not helpful.” My reply: “No. I don’t think you have the information to help me.” She put the phone down.
The only other way to reach BT Openreach is through a web form, something I hate because they provide no copy of what you have written, or evidence that you have written at all. Responses come from a “No reply” email address.
Eventually a BT based person in the UK called me — after Power Networks had sent them the information.